Feedback & Reclamation

AquaHerp products are carefully evaluated and tested before being accepted to the AquaHerp line. However, as a testing sample size and testing period length are limited, the initial test results are only indicating general product quality, especially concerning actual expectable service life.

Therefore it is very useful for AquaHerp to receive information about the actual product durability which is typically much (= years) longer than the warranty period during which the product is guaranteed against malfunctions.

If a certain product appears to have a recurring structural weakness, it can be improved in forthcoming production or the device will be redesigned / replaced completely.

For example:

Incandescent bulbs (E27 heating lamps) are manufactured according to the general industrial standards, according to which they are designed to have a limited service life. This is called Planned obsolescence / Planned aging which means that they have intentionally limited useful life. (Incandescent light bulbs are an archetype of Planned Obsolescence; known as The Light Bulb Conspiracy.) This planned aging applies to all incandescent light bulbs that are being manufactured. Because of this, ALL LIGHT BULBS SOLD AS REPTILE SUPPLIES (or as something else) ARE DESIGNED TO HAVE A SHORT SERVICE LIFE, THE BRAND NAME HAS NOTHING TO DO WITH IT.

AquaHerp is trying to supply light bulbs that on average would be as long lasting as possible, but the evaluation of this is challenging (100 pieces of each bulb model should be burned continuously until at least 75% of them have broken. So we would need 100 sets of E27 lamp fixtures, space for them and 100 pieces * 25W * 24 hours = 60 KWh of electricity every day in order to test one 25W bulb model properly). Therefore, we are very happy to receive information from reptile hobbyists using heat bulbs about the actual light bulb service life. This can be done simply by writing down the date when a new bulb was installed, how long it has been used per day (assuming that it is timer controlled) and the day it broke. Even a small-time hobbyist with just one terrarium is generating useful data with a 6-Pack of bulbs.

 

AquaHerp Product Malfunction Report:

In order to evaluate product quality, especially causes of malfunction, reclamation and other product performance feedback needs to be received in a standard form.

A report can be given by copying the following questions, answering them and sending report accompanied by client information to the contact email. Report can be copy-pasted as text to the message field.

Take photographs of the malfunctioned product if any damages are visible. Photos do not need to be attached to the report, but they can be requested afterwards for clarification.

Photographs can be sent in .jpg format as email attachments. NOTE! Photos must be resized so that they are smaller than 500Kb.

(In the case of a warranty issue, do not discard the broken product until the reclamation has been processed.)

Here is an example of a properly filled report (downloadable .pdf.) Example report

 

A standard malfunction report has to answer the following questions:

Date of report:

Product (product name and product number):

AquaHerp order number:

Date of purchase:

Date of malfunction:

Description of the malfunction:

Description of conditions in which the product has been used:

Has a surge protector been used with product?

Has the product been used with a timer?

If yes, what were the timer settings?

If yes, with electronic or analog timer and was a surge protector used between timer and product?

Other details / comments:

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2 x Black Night Heat Lamp E27 40W / 6-PACK
4 x E27 Reptile Light 10.0% UVB 26W / 6-PACK
1 x Ceramic Heat Bulb E27 Flat 100W / 6-PACK
2 x Calcium Chloride (CaCl2) / 20kg
2 x E27 Reptile Light 10.0% UVB 20W
1 x Black Night Heat Lamp E27 150W
2 x Cooling / Ventilation Fan Unit (6 fans) / 6-PACK
2 x Reptile Solar UVB Lamp E27 100W Frozen
2 x Heat Lamp Socket E27 "Angular" / 6-PACK
2 x Ceramic Heat Bulb E27 Flat 75W Black / 6-PACK
1 x Terrarium Fogger / Mist Maker 350ml/h
2 x TerraRain Spare Part Suction Cups 3 pcs
4 x Happy-Life Carbo 500ml
1 x Aquarium / Terrarium T5 Light Unit 2*14W / 6-PACK
3 x DeLuxe Light Unit T8 18W/20W
2 x DeLuxe Light Unit T8 36W
2 x Reptile Solar UVB Lamp E27 160W
1 x Magnesium Chloride (MgCl) / 1kg
2 x Terrarium Clamp Lamp E27 200W 10” + Basket / 6-PACK
1 x Aquarium ATO System / 2 sensors / magnet
5 x Happy-Life RioNequa 5 Liters
3 x Adjustable Water Pump FP 100 l/h / 6-PACK
2 x T8 Reptile Light 10.0% UVB 15W / 6-PACK
2 x Nekton Rep 35g
2 x T8 15W Red Plant / 6-PACK
3 x Ceramic Heat Bulb E27 Flat 25W / 6-PACK
1 x TerraRain Spare Part Dripping Valve
1 x T8 30W White Daylight 7500K / 6-PACK
1 x T8 30W Blue Reef / 6-PACK
1 x Terrarium Clamp Lamp E27 200W 8½” Deep Dome + Basket / 6-PACK
2 x Aquarium T5 Overtank Light 3*14W
2 x Terrarium Clamp Lamp Basic E27 max. 75W / 6-PACK
1 x Electronic pH-meter 0.0-14.0 pH
2 x Black Night Heat Lamp E27 100W / 6-PACK
3 x Aquarium Heater 150W HT-8150
2 x Reflector for 30W (900mm) T8 Fluorescent Tube / 6-PACK
1 x T8 30W White Daylight 7500K
2 x Heat Lamp Socket E27 "Standard"
1 x Terrarium Heat Mat 28*42cm / 20W
1 x Heat Lamp Socket E27 "Multi-Directional"
2 x Aquarium Heater 100W HT-8100 / 6-PACK
1 x Terrarium Heat Mat 28*28cm / 14W
1 x Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK
1 x Pressurized Spray Bottle
2 x Mini Aquarium / Terrarium Chiller COOL+HEAT / 6-PACK
2 x Basking Spot Lamp E27 60W
1 x Terrarium Heat Cable 7m / 50W / 6-PACK
1 x Aquarium / Terrarium T5 Light Unit 2*21W
4 x Happy-Life Carbo 5 Liters
1 x Terrarium Humidifier / Mist Maker 550ml/h
1 x Potassium / Kalium (K) / 1kg
2 x Bird Toy 40*20cm
1 x Happy-Life Ferro 250ml
1 x E27 Reptile Light 5.0% UVB 13W
1 x E27 Reptile Light 5.0% UVB 26W
2 x Protective cover for aquarium heaters / 6-PACK
1 x E27 Reptile Light 5.0% UVB 20W
2 x E27 Reptile Light 5.0% UVB 20W / 6-PACK
2 x Aquarium Heater NHA 300W
1 x E27 Reptile Light 10.0% UVB 26W
1 x E27 Reptile Light 10.0% UVB 13W
3 x Aquarium Heater NHA 150W
1 x Aquarium Heater NHA 200W / 6-PACK
3 x Aquarium Heater 75W HT-875 / 6-PACK
1 x E27 Bird & Reptile Light 2.0% UVB 13W
2 x Aquarium Heater NHA 100W / 6-PACK
2 x E27 Bird & Reptile Light 2.0% UVB 26W / 6-PACK
3 x RO Filter Cartridge (membrane) 190 l/day
2 x RO Filter Cartridge (membrane) 285 l/day / 6-PACK
2 x RO-connector 1/2” FEMALE
2 x Digital Terrarium Thermometer On/Off Switch
2 x Filter Bag Holder 10cm (4”)
2 x Atman AT-3337/8 Priming Chamber Plug (1) Large
2 x Adjustable Water Pump FP 3000 l/h
3 x UV Filter 9W (JUP-22) / 6-PACK
1 x Terrarium Clamp Lamp E27 75W 5½” + Basket
1 x TerraRain Rainfall system / 6-PACK
1 x Basking Spot Lamp E27 35W
1 x Atman AT-3335/6 Impeller Cover (1) Small
1 x RO-connector 3/4” FEMALE
1 x Happy-Life Liquid Filter Medium 5 Liters
1 x RO-connector Flush Valve
1 x Ceramic Heat Bulb E27 Flat 60W Black
1 x Aquarium Heater NHA 75W
1 x Happy-Life Plant 5 Liters
1 x RO Filter Cartridge (membrane) 285 l/day
1 x E27 Bird & Reptile Light 2.0% UVB 13W / 6-PACK
1 x Heat Lamp Socket E27 "Angular"
1 x Aquarium Heater NHA 100W
2 x Aquarium Heater 250W HT-8250 / 6-PACK
1 x Aquarium Heater 300W HT-8300
1 x TerraRain Spare Part End Cap
1 x Aquarium Heater 100W HT-8100
1 x Aquarium Heater NHA 25W / 6-PACK
1 x Aquarium Heater 200W HT-8200 / 6-PACK
1 x Reflector for 18W (600mm) T8 Fluorescent Tube / 6-PACK
1 x Aquarium Heater NHA 50W / 6-PACK
1 x Aquarium Automatic Top Off System / Optical Sensors
1 x RO Filter Cartridge carbon filter (CTO) / 6-PACK
1 x JBL KH Test
1 x T8 15W Blue Reef / 6-PACK
1 x Happy-Life Plant 250ml
1 x Aquarium Heater NHA 150W / 6-PACK
1 x RO-filter 1/4” PVC tubing (per meter)
1 x Happy-Life Carbo 250ml
1 x Aquarium Heater 250W HT-8250
1 x Aquarium Heater NHA 250W
1 x Cooling / Ventilation Fan Unit (4 fans) / 6-PACK
1 x Dosing pump 1-channel (Master)
1 x E27 Reptile Light 10.0% UVB 20W / 6-PACK
1 x T8 18W Red Plant / 6-PACK
1 x Happy-Life Plant 500ml
1 x Aquarium Heater NHA 200W
1 x Terrarium Heat Mat 28*53cm / 28W / 6-PACK
2 x DeLuxe Light Unit T8 30W / 6-PACK
1 x Zeolite 20-40mm / 1 Liter
1 x Activated Carbon 3mm / 1 Liter
1 x Porous Ceramic Rings / 1 Liter
8,381.58€
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