Contact Information

 

AquaHerp brand, AquaHerp.com webshop and other business operations are managed by:

 

Executive Ordinance Oy Ltd
PL 44
FI-00521 Helsinki
FINLAND

ahc

 

Contacting AquaHerp (International):

Contacts to the AquaHerp main office can be done in English.

Email is the preferred way of contact.

If inquiring about an order, please include the order number from the order confirmation email or check it from your customer order history. You may use the order confirmation email to reply to the address shown above.

Please note that it might take a few days before email is answered, especially if the question requires checking information (for example; shipment is delayed in transport, a product feature needs to be measured or applicability in certain purpose has to be evaluated by testing).

Phone calls should be avoided. Given phone number is a cell phone and is used for delivery (return) information. Text messages should not be sent, the same information should be sent via email.

It should be pointed out that any information regarding a specific shipment cannot be checked and given on the phone. So calling does not really make the support / service process any faster.

Questions regarding product use and application should be sent via email. Written answers are reusable when product information and operation instructions are updated or the same question is asked later by another client.

 

AquaHerp (National / Language Area) support:

Aquaherp is an international and multilingual operation. Therefore, client support is available in multiple languages.

If you have questions about product use and application, you may contact AquaHerp in your own language.

(All questions regarding shipments should be addressed to the international office in English. If you do not speak English, you may address the question to the local AquaHerp team member who will then forward it to the main office. )

Please note that support provided in other languages than International (English) is not carried out within normal office hours as the AquaHerp team members do not work in these positions full-time. It can take a few days to receive an answer, especially if the matter requires checking out details.

As the country specialists are not available during normal office hours, there is unfortunately no phone call option.

 

Social Media:

Social media accounts are primarily for publishing general information and tips regarding AquaHerp products use and application and other short notes about topics that are generally interesting to terrarium, aquarium and horticulture enthusiasts.

Social media is not a contact channel. All questions regarding orders and other customership issues should be sent via email. Comments regarding to these issues can be removed from social media accounts.

 

Reclamation:

Reclamation regarding a faulty product should be given in a standard form, which is explained in Feedback-page.

Reclamation should be done in English and sent to the International contact email.

AquaHerp is also interested in receiving feedback about product performance and quality after the warranty has expired.

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1 x Aquarium Stream Pump 5000 l/h 6-PACK
1 x Dosing pump 1-channel (Master)
2 x RO-connector 1/2” FEMALE
1 x RO-filter 1/4” PVC tubing (per meter)
1 x Aquarium ATO System / 1 sensor / magnet
1 x Porous Ceramic Rings / 1 Liter
1 x Zeolite 20-40mm / 1 Liter
1 x RO Filter Cartridge carbon filter (CTO) / 6-PACK
1 x Adjustable Water Pump FP 100 l/h
1 x UV Filter 7W (JUP-21)
1 x RO (Reverse Osmosis) Filter 3-Stage / 6-PACK
1 x Aquarium ATO System / 1 sensor / magnet / 6-PACK
1 x Aquarium Canister Filter EF 150 l/h
1 x Hang-On Filter NF 600 l/h / 6-PACK
1 x RO (Reverse Osmosis) Filter 3-Stage
3 x Internal Filter 200 l/h (HJ-111B) / 6-PACK
3 x Filter Bag Nylon 10cm (4”) / 6-PACK
1 x High Porosity Ceramic Granules 1,5 l / 2kg
2 x Adjustable Water Pump FP 350 l/h / 6-PACK
2 x RO Filter Cartridge fine filter (PP)
2 x UV Sterilizer Unit 7W
1 x Internal Filter FP 950 l/h / 6-PACK
1 x Filter Bag Holder 10cm (4”) / 6-PACK
2 x UV Sterilizer Unit CUV-107 7W
1 x Reflector for 30W (900mm) T8 Fluorescent Tube / 6-PACK
1 x RO Filter Cartridge carbon filter (CTO)
1 x Internal Filter max. 600 l/h (JP-033F)
2 x Adjustable Water Pump FP 100 l/h / 6-PACK
1 x Atman AT-3335/6 Pump Head Rubber Gasket-Small
2 x Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK
2 x Dosing pump 4-channel (Master)
1 x LED Aquarium Light Daylight-A 50cm 11W
2 x UV Sterilizer Unit 36W
1 x Hang-On Filter NF 600 l/h
1 x Adjustable Water Pump JP 1200 l/h
3 x Reptile Jungle 70W E27 Metal Halide Bulb / 6-PACK
2 x Adjustable Water Pump FP 1000 l/h / 6-PACK
1 x Internal Filter FP 1350 l/h / 6-PACK
2 x Aquarium Protein Skimmer Eco Nano 600 l/h
1 x Atman AT-3335/6 Impeller w/Shaft & Ends
2 x Atman AT-3337/8 Impeller w/Shaft & Ends
1 x Atman AT-3335/6 Tap Connector (Elbow) 2PK Small
1 x UV Sterilizer Unit 18W
1 x Aquarium Protein Skimmer Eco Micro 730 l/h / 6-PACK
1 x UV Sterilizer Unit 11W / 6-PACK
1 x LED Aquarium Light Daylight-C TROPICAL 50cm 20W
1 x Reflector for 18W (600mm) T8 Fluorescent Tube
1 x Aquarium Protein Skimmer DT 1850 l/h (600mm)
1 x RO Water Pressure Boost Pump 50G
1 x Internal Filter 200 l/h (HL-BT200) / 6-PACK
1 x Atman AT-3337/8 Impeller Cover (2pc) Large
1 x LED Grow Light Daylight-C GROW 50cm 20W
1 x Adjustable Water Pump FP 750 l/h / 6-PACK
2 x Aquarium Canister Filter Atman CF-1200 / 6-PACK
1 x RO Filter Cartridge (membrane) 285 l/day / 6-PACK
2 x CeDe Eggfood Canaries Red 1kg
1 x Nekton Lori 750g
1 x Nekton Nektar-Plus 1200g
1 x Hailea HX-6510 Impeller w/Shaft & Ends
2 x Hailea H-12 Pump Head Rubber Gasket, O-ring
2 x Hailea H-12 Rotor Assembly / Impeller w/Shaft & Ends
1 x Bird Sand with Oyster Shell 1,5kg
1 x Chinchilla Pellets 5kg
1 x Hailea HL-BT1000 Impeller w/Shaft & Ends
1 x CeDe Handrearing Food 1kg
1 x FP-1000 Impeller w/Shaft & Ends
1 x NutriBird C15 1kg
1 x NutriBird G14 1kg Original
1 x Hailea H-12 Seal Ring / Flat O-ring for hose connector
1 x UV Sterilizer Unit CUV-209A 9W / 6-PACK
2 x Hailea HL-BT700 Impeller w/Shaft & Ends
1 x UVC Replacement Tube 9W PL (2-pins)
3 x FP-3000 Impeller w/Shaft & Ends
3 x Hailea HL-BT200 Impeller w/Shaft & Ends
1 x Dried Crickets 50g
1 x UVC Replacement Tube 11W PL (2-pins)
1 x UVC Replacement Tube 18W PL (4-pins)
1 x CeDe Lory Food 1kg
1 x Hailea HX-6520 Impeller w/Shaft & Ends
2 x NutriBird P15 1kg Original
1 x FP-350 Impeller w/Shaft & Ends
2 x Hailea H-12 Body Clip Shaft
1 x Cede Minerals 1200g (Birds)
1 x UVC Replacement Tube 36W PL (4-pins)
3 x Dried Mealworms 80g
1 x Dried Grasshoppers 40g
2 x UVC Replacement Tube 7W PL (2-pins)
2 x FP-1500 Impeller w/Shaft & Ends
1 x UV Sterilizer Unit CUV-209A 9W
2 x NutriBird G14 1kg Tropical
1 x A? Availability of Other Bird Foods?
1 x Hailea HL-BT400 Impeller w/Shaft & Ends
1 x Dried Gammarus 140g
1 x NutriBird B14 800g
1 x Nekton Lori 3000g
2 x FP-38E Filter Impeller w/Shaft & Ends
1 x Hailea H-12 Filter Body Clip
2 x FP-750 Impeller w/Shaft & Ends
1 x Hailea H-12 Canister / Main housing
1 x FP-2000 Impeller w/Shaft & Ends
1 x FP-28E Filter Impeller w/Shaft & Ends
1 x Nekton Lori 400g
1 x Reptile Jungle 70W E27 Metal Halide Bulb
2 x Aquarium Metal Halide Bulb 150W 14000K
2 x HPS Grow Light Bulb 250W E40 High Blue
1 x Reptile Desert 70W E27 Metal Halide Bulb
2 x Reptile Desert Flood 70W E27 Metal Halide Bulb
1 x Reptile Desert Flood 70W E27 Metal Halide Bulb / 6-PACK
2 x HPS Grow Light Bulb 400W E40 High Blue / 6-PACK
2 x HPS Grow Light Bulb 250W E40 High Blue / 6-PACK
2 x HPS Grow Light Bulb 400W E40 High Blue
1 x Reptile Desert 70W E27 Metal Halide Bulb / 6-PACK
1 x Seed Mix for Parakeets 5kg
1 x Atman AT-3335/6 Ceramic Shaft with Rubber Ends
1 x Tropical Mealworms 100ml
1 x Orlux Uni Patee 1kg
2 x Nekton S Multivitamin 35g (Birds)
1 x Atman Endcaps for Spray Bar large
1 x Atman AT-3337/8 Priming Chamber Plug (1) Large
1 x Exoterra European Tortoise Juvenile 260g
1 x Atman AT-3335/6 Small O-Ring (5PK)-Small
2 x Nekton Rep 35g
2 x Aquarium Automatic Top Off system / Mechanical / 6-PACK
1 x UV Sterilizer Unit 9W / 6-PACK
3 x UV Sterilizer Unit 7W / 6-PACK
1 x Hailea HX-6530 Impeller w/Shaft & Ends
1 x Dr. Bassleer Biofish-Food Matrine XL 68g
1 x Dr. Bassleer Biofish-Food Matrine M 150g
1 x Dr. Bassleer Biofish-Food Acai XL 68g
1 x Dr. Bassleer Biofish-Food Matrine M 60g
7,280.68€
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