Contact Information

 

AquaHerp brand, AquaHerp.com webshop and other business operations are managed by:

 

Executive Ordinance Oy Ltd
PL 44
FI-00521 Helsinki
FINLAND

ahc

 

Contacting AquaHerp (International):

Contacts to the AquaHerp main office can be done in English.

Email is the preferred way of contact.

If inquiring about an order, please include the order number from the order confirmation email or check it from your customer order history. You may use the order confirmation email to reply to the address shown above.

Please note that it might take a few days before email is answered, especially if the question requires checking information (for example; shipment is delayed in transport, a product feature needs to be measured or applicability in certain purpose has to be evaluated by testing).

Phone calls should be avoided. Given phone number is a cell phone and is used for delivery (return) information. Text messages should not be sent, the same information should be sent via email.

It should be pointed out that any information regarding a specific shipment cannot be checked and given on the phone. So calling does not really make the support / service process any faster.

Questions regarding product use and application should be sent via email. Written answers are reusable when product information and operation instructions are updated or the same question is asked later by another client.

 

AquaHerp (National / Language Area) support:

Aquaherp is an international and multilingual operation. Therefore, client support is available in multiple languages.

If you have questions about product use and application, you may contact AquaHerp in your own language.

(All questions regarding shipments should be addressed to the international office in English. If you do not speak English, you may address the question to the local AquaHerp team member who will then forward it to the main office. )

Please note that support provided in other languages than International (English) is not carried out within normal office hours as the AquaHerp team members do not work in these positions full-time. It can take a few days to receive an answer, especially if the matter requires checking out details.

As the country specialists are not available during normal office hours, there is unfortunately no phone call option.

 

Social Media:

Social media accounts are primarily for publishing general information and tips regarding AquaHerp products use and application and other short notes about topics that are generally interesting to terrarium, aquarium and horticulture enthusiasts.

Social media is not a contact channel. All questions regarding orders and other customership issues should be sent via email. Comments regarding to these issues can be removed from social media accounts.

 

Reclamation:

Reclamation regarding a faulty product should be given in a standard form, which is explained in Feedback-page.

Reclamation should be done in English and sent to the International contact email.

AquaHerp is also interested in receiving feedback about product performance and quality after the warranty has expired.

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1 x TerraRain Spare Part Bulkhead Fitting
1 x Reptile Solar UVB Lamp E27 100W Frozen
2 x Terrarium Humidifier / Mist Maker 550ml/h
1 x T8 30W White Daylight 7500K / 6-PACK
1 x DeLuxe Light Unit T8 30W / 6-PACK
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1 x T5 24W Red Plant
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1 x DeLuxe Light Unit T8 18W/20W / 6-PACK
1 x E27 Reptile Light 10.0% UVB 26W
1 x E27 Reptile Light 5.0% UVB 26W
1 x T5 24W Red Plant / 6-PACK
1 x T5 39W White Daylight 10 000K
1 x T8 18W Blue Reef / 6-PACK
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1 x Reptile Desert Flood 70W E27 Metal Halide Bulb / 6-PACK
2 x T8 15W Red Plant
1 x E27 Reptile Light 5.0% UVB 20W
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2 x DeLuxe Light Unit T8 18W/20W
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1 x Reptile Solar UVB Lamp E27 160W Frozen
1 x T8 15W Red Plant / 6-PACK
1 x PL 18W White Daylight 10000K
1 x Aquarium Light LED Nano 3W / 6-PACK
1 x TerraRain Spare Part 6mm tubing / 5 meters
1 x T8 15W White Daylight 7500K / 6-PACK
1 x Aquarium T5 Overtank Light 3*14W
1 x HPS Grow Light Bulb 400W E40 High Blue
1 x E27 Reptile Light 10.0% UVB 26W / 6-PACK
1 x T5 39W Blue Reef / 6-PACK
1 x T5 54W Blue Reef
1 x Aquarium / Terrarium T5 Light Unit 2*21W / 6-PACK
1 x Aquarium Protein Skimmer Eco Nano 600 l/h
2 x LED Aquarium Light Daylight-A 50cm 11W
1 x Reptile Desert 70W E27 Metal Halide Bulb / 6-PACK
1 x T8 Reptile Light 10.0% UVB 15W
2 x E27 Bird & Reptile Light 2.0% UVB 26W / 6-PACK
1 x LED Aquarium Light Daylight-C TROPICAL 50cm 20W
1 x Electronic pH-meter 0.0-14.0 pH
1 x Refractometer (ATC)
1 x Aquarium Stream Pump 12 000 l/h
2 x Aquarium Stream Pump 3000 l/h
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1 x Aquarium Stream Pump for Nano Aquariums
1 x Aquarium Stream Pump for Nano Aquariums / 6-PACK
1 x Aquarium Stream Pump 6000 l/h
1 x Aquarium Stream Pump 3000 l/h 6-PACK
1 x Aquarium Stream Pump 5000 l/h
2 x Aquarium ATO System / 2 sensors / magnet
1 x Corner Filter max. 250 l/h (JP-092) / 6-PACK
2 x Internal Filter 380 l/h (HL-BT400) / 6-PACK
1 x Internal Filter 200 l/h (HL-BT200)
1 x Internal Filter FP 1350 l/h
1 x Internal Filter 380 l/h (HL-BT400)
1 x Internal Filter max. 600 l/h (JP-033F)
1 x Internal Filter 200 l/h (HJ-111B)
2 x Internal Filter FP 1350 l/h / 6-PACK
1 x Internal Filter FP 950 l/h / 6-PACK
2 x Internal Filter 200 l/h (HL-BT200) / 6-PACK
1 x Internal Filter 200 l/h (HJ-111B) / 6-PACK
1 x Internal Filter max. 600 l/h (JP-033F) / 6-PACK
1 x Corner Filter max. 250 l/h (JP-092)
1 x Internal Filter FP 950 l/h
2 x RO-connector locking clip
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2 x Aquarium Protein Skimmer RS-N130 PLUS 1500 l/h
1 x RO Filter Cartridge fine filter (PP) / 6-PACK
1 x Aquarium Protein Skimmer DT 1400 l/h (400mm)
2 x RO Filter Cartridge (membrane) 285 l/day
1 x RO Water Pressure Boost Pump 50G
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1 x Reflector for 30W (900mm) T8 Fluorescent Tube / 6-PACK
1 x Adjustable Water Pump JP 1600 l/h / 6-PACK
1 x Activated Carbon 3mm / 1 Liter
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4,530.03€
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