Contact Information

 

AquaHerp brand, AquaHerp.com webshop and other business operations are managed by:

 

Executive Ordinance Oy Ltd
PL 44
FI-00521 Helsinki
FINLAND

ahc

 

Contacting AquaHerp (International):

Contacts to the AquaHerp main office can be done in English.

Email is the preferred way of contact.

If inquiring about an order, please include the order number from the order confirmation email or check it from your customer order history. You may use the order confirmation email to reply to the address shown above.

Please note that it might take a few days before email is answered, especially if the question requires checking information (for example; shipment is delayed in transport, a product feature needs to be measured or applicability in certain purpose has to be evaluated by testing).

Phone calls should be avoided. Given phone number is a cell phone and is used for delivery (return) information. Text messages should not be sent, the same information should be sent via email.

It should be pointed out that any information regarding a specific shipment cannot be checked and given on the phone. So calling does not really make the support / service process any faster.

Questions regarding product use and application should be sent via email. Written answers are reusable when product information and operation instructions are updated or the same question is asked later by another client.

 

AquaHerp (National / Language Area) support:

Aquaherp is an international and multilingual operation. Therefore, client support is available in multiple languages.

If you have questions about product use and application, you may contact AquaHerp in your own language.

(All questions regarding shipments should be addressed to the international office in English. If you do not speak English, you may address the question to the local AquaHerp team member who will then forward it to the main office. )

Please note that support provided in other languages than International (English) is not carried out within normal office hours as the AquaHerp team members do not work in these positions full-time. It can take a few days to receive an answer, especially if the matter requires checking out details.

As the country specialists are not available during normal office hours, there is unfortunately no phone call option.

 

Social Media:

Social media accounts are primarily for publishing general information and tips regarding AquaHerp products use and application and other short notes about topics that are generally interesting to terrarium, aquarium and horticulture enthusiasts.

Social media is not a contact channel. All questions regarding orders and other customership issues should be sent via email. Comments regarding to these issues can be removed from social media accounts.

 

Reclamation:

Reclamation regarding a faulty product should be given in a standard form, which is explained in Feedback-page.

Reclamation should be done in English and sent to the International contact email.

AquaHerp is also interested in receiving feedback about product performance and quality after the warranty has expired.

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2 x RO (Reverse Osmosis) Filter 3-Stage
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1 x Aquarium Protein Skimmer Eco Nano 600 l/h
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1 x Media Reactor 80mm (1.88 liters) / 6-PACK
2 x Filter Bag PP 10cm (4”) / 6-PACK
1 x Internal Filter 200 l/h (HL-BT200)
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1 x T8 15W Blue Reef / 6-PACK
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1 x Adjustable Water Pump FP 350 l/h
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2 x UV Sterilizer Unit 9W
2 x RO-filter 1/4” PVC tubing (per meter)
1 x Spare part Eco Mini 1100 l/h water pump
3 x Terrarium Fogger / Mist Maker 350ml/h
1 x Adjustable Water Pump FP 1000 l/h / 6-PACK
1 x Spare part Eco Nano 600 l/h water pump
2 x Aquarium ATO System / 2 sensors / suction cup
2 x E27 Bird & Reptile Light 2.0% UVB 13W / 6-PACK
2 x Aquarium Canister Filter Atman CF-1200 / 6-PACK
2 x TerraFog Humidifier
2 x Spare Part: Aquarium ATO System Spare pump 12V
1 x Aquarium ATO System / 2 sensors / suction cup / 6-PACK
1 x Aquarium ATO System / 3 sensors / suction cup / 6-PACK
1 x Dosing pump 1-channel (Master)
1 x Aquarium Stream Pump for Nano Aquariums
2 x Aquarium Stream Pump for Nano Aquariums / 6-PACK
1 x Zeolite 5-10mm / 1 Liter
1 x Bio Balls 29mm / 1 Liter
1 x Activated Carbon 3mm / 1 Liter
1 x Aquarium Stream Pump 3000 l/h 6-PACK
1 x Aquarium Stream Pump 5000 l/h
1 x Aquarium Stream Pump 6000 l/h
2 x Porous Ceramic Rings / 1 Liter
1 x Zeolite 20-40mm / 1 Liter
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2 x Spare Part Mist Maker 350ml / 550ml disc 13mm
1 x Terrarium Humidifier / Mist Maker 550ml/h
1 x Terrafog Spare Part Elbow pipe
2 x Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK
1 x Terrarium MistMaker Spare Parts
1 x Terrarium MistMaker Spare Parts / 6-PACK
1 x Terrarium MistMaker
2 x Terrafog Spare Part Flexible pipe
2 x Terrarium Fogger / Mist Maker 350ml/h / 6-PACK
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