Feedback & Reclamation

AquaHerp products are carefully evaluated and tested before being accepted to the AquaHerp line. However, as a testing sample size and testing period length are limited, the initial test results are only indicating general product quality, especially concerning actual expectable service life.

Therefore it is very useful for AquaHerp to receive information about the actual product durability which is typically much (= years) longer than the warranty period during which the product is guaranteed against malfunctions.

If a certain product appears to have a recurring structural weakness, it can be improved in forthcoming production or the device will be redesigned / replaced completely.

For example:

Incandescent bulbs (E27 heating lamps) are manufactured according to the general industrial standards, according to which they are designed to have a limited service life. This is called Planned obsolescence / Planned aging which means that they have intentionally limited useful life. (Incandescent light bulbs are an archetype of Planned Obsolescence; known as The Light Bulb Conspiracy.) This planned aging applies to all incandescent light bulbs that are being manufactured. Because of this, ALL LIGHT BULBS SOLD AS REPTILE SUPPLIES (or as something else) ARE DESIGNED TO HAVE A SHORT SERVICE LIFE, THE BRAND NAME HAS NOTHING TO DO WITH IT.

AquaHerp is trying to supply light bulbs that on average would be as long lasting as possible, but the evaluation of this is challenging (100 pieces of each bulb model should be burned continuously until at least 75% of them have broken. So we would need 100 sets of E27 lamp fixtures, space for them and 100 pieces * 25W * 24 hours = 60 KWh of electricity every day in order to test one 25W bulb model properly). Therefore, we are very happy to receive information from reptile hobbyists using heat bulbs about the actual light bulb service life. This can be done simply by writing down the date when a new bulb was installed, how long it has been used per day (assuming that it is timer controlled) and the day it broke. Even a small-time hobbyist with just one terrarium is generating useful data with a 6-Pack of bulbs.

 

AquaHerp Product Malfunction Report:

In order to evaluate product quality, especially causes of malfunction, reclamation and other product performance feedback needs to be received in a standard form.

A report can be given by copying the following questions, answering them and sending report accompanied by client information to the contact email. Report can be copy-pasted as text to the message field.

Take photographs of the malfunctioned product if any damages are visible. Photos do not need to be attached to the report, but they can be requested afterwards for clarification.

Photographs can be sent in .jpg format as email attachments. NOTE! Photos must be resized so that they are smaller than 500Kb.

(In the case of a warranty issue, do not discard the broken product until the reclamation has been processed.)

Here is an example of a properly filled report (downloadable .pdf.) Example report

 

A standard malfunction report has to answer the following questions:

Date of report:

Product (product name and product number):

AquaHerp order number:

Date of purchase:

Date of malfunction:

Description of the malfunction:

Description of conditions in which the product has been used:

Has a surge protector been used with product?

Has the product been used with a timer?

If yes, what were the timer settings?

If yes, with electronic or analog timer and was a surge protector used between timer and product?

Other details / comments:

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1 x RO-connector 1/2” FEMALE
3 x LED Aquarium Light Daylight-C TROPICAL 50cm 20W / 6-PACK
3 x Aquarium Protein Skimmer DT 1400 l/h (400mm)
2 x T5 24W Blue Reef
3 x Aquarium Protein Skimmer DG 1850 l/h (600mm)
1 x Lighting Meter 0-50 000 Lux
3 x LED Aquarium Light Daylight-C REEF 50cm 20W / 6-PACK
1 x E27 Reptile Light 5.0% UVB 26W / 6-PACK
2 x Adjustable Water Pump FP 100 l/h
2 x Basking Spot Lamp E27 60W
3 x Aquarium Protein Skimmer DT 1400 l/h (500mm)
4 x Aquarium Protein Skimmer DG 1400 l/h (400mm)
1 x Corner Filter max. 250 l/h (JP-092) / 6-PACK
2 x Terrarium Heat Mat 28*15cm / 7W
1 x Aquarium Heater NHA 100W
1 x Internal Filter 200 l/h (HJ-111B) / 6-PACK
2 x Aquarium Protein Skimmer RS-N130 PLUS 1500 l/h
1 x Terrarium Heat Cable 5m / 25W / 6-PACK
1 x Internal Filter FP 950 l/h / 6-PACK
1 x Heat Lamp Socket E27 "Hung-Up" / 6-PACK
1 x Black Night Heat Lamp E27 150W
1 x Heat Lamp Socket E27 "Straight" / 6-PACK
1 x Terrarium Clamp Lamp E27 75W 5½” + Basket
2 x RO Water Pressure Boost Pump 50G
2 x Basking Spot Lamp E27 50W / 6-PACK
1 x Heat Lamp Socket E27 "Angular" / 6-PACK
3 x Virgin Cork Bark Tile 60*30cm / 6-PACK
3 x Terrarium Humidifier / Mist Maker 550ml/h
4 x Terrarium MistMaker / 6-PACK
1 x Terrarium Clamp Lamp E27 200W 8½” Deep Dome + Basket / 6-PACK
2 x Spare Part Mist Maker 350ml / 550ml disc key
3 x Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK
2 x T5 39W Red Plant
3 x Aquarium Stream Pump 5000 l/h
1 x Aquarium Heater 250W HT-8250
4 x Reptile Desert 70W E27 Metal Halide Bulb
2 x PL 18W White Daylight 10000K
1 x T5 39W Blue Reef
1 x Heat Lamp Socket E27 "Hung-Up"
1 x Aquarium T5 Overtank Light 3*14W
1 x PL 18W White Daylight 10000K / 6-PACK
1 x TerraFog Humidifier
1 x Terrarium Heat Mat 28*42cm / 20W / 6-PACK
1 x Terrarium MistMaker Spare Parts
1 x Aquarium Thermometer Yellow / 6-PACK
2 x Black Night Heat Lamp E27 40W / 6-PACK
1 x T5 39W Red Plant / 6-PACK
1 x E27 Reptile Light 5.0% UVB 20W
1 x PL 28W White Daylight 10000K / 6-PACK
1 x Dosing pump 1-channel (Master)
1 x Adjustable Water Pump FP 1000 l/h / 6-PACK
1 x Aquarium Stream Pump 12 000 l/h
1 x Heat Lamp Socket E27 "Multi-Directional"
1 x Aquarium T5 Overtank Light 3*21W
1 x PVC Reptile Heat Mat 20*35cm / 20W
1 x Dosing pump 4-channel (Master)
2 x RO Filter Cartridge fine filter (PP)
1 x Basking Spot Lamp E27 150W
1 x E27 Reptile Light 5.0% UVB 13W
1 x Hang-On Filter NF 600 l/h / 6-PACK
1 x Adjustable Water Pump FP 3000 l/h
1 x Terrarium Heat Cable 7m / 50W
2 x Internal Filter FP 1350 l/h / 6-PACK
1 x Basking Spot Lamp E27 50W
2 x Filter Bag Nylon 10cm (4”) / 6-PACK
2 x HPS Grow Light Bulb 250W E40 High Blue / 6-PACK
1 x Internal Filter 380 l/h (HL-BT400)
2 x Aquarium Protein Skimmer Eco Mini 1100 l/h
1 x Terrarium Heat Mat 14*15cm / 5W / 6-PACK
1 x Aquarium Heater 200W HT-8200
1 x E27 Reptile Light 10.0% UVB 13W
1 x T5 24W Red Plant
1 x Electronic pH-meter 0.0-14.0 pH / 6-PACK
1 x PL 9W White Daylight 7500K
1 x Aquarium Heater 100W HT-8100 / 6-PACK
1 x Aquarium Automatic Top Off System / Optical Sensors
1 x T5 24W Red Plant / 6-PACK
1 x RO Filter Cartridge fine filter (PP) / 6-PACK
1 x Adjustable Water Pump FP 750 l/h / 6-PACK
1 x Aquarium ATO System / 3 sensors / suction cup / 6-PACK
1 x LED Grow Light Daylight-C GROW 50cm 20W / 6-PACK
1 x Aquarium Stream Pump 3000 l/h 6-PACK
2 x Terrarium Fogger / Mist Maker 350ml/h
1 x PVC Reptile Heat Mat 15*25cm / 10W / 6-PACK
1 x Black Night Heat Lamp E27 100W
2 x Aquarium ATO System / 2 sensors / magnet
1 x DeLuxe Light Unit T8 36W / 6-PACK
1 x Terrarium Fogger / Mist Maker 350ml/h / 6-PACK
1 x Aquarium Light LED Nano 3W / 6-PACK
1 x Sodium (Hydrogen / Bi)Carbonate (NaHCO3) / 20kg
1 x Potassium / Kalium (K) / 20kg
1 x Potassium / Kalium (K) / 1kg
1 x RO Filter Cartridge carbon filter (CTO)
1 x Aquarium Automatic Top Off system / Mechanical / 6-PACK
1 x Sodium (Hydrogen / Bi)Carbonate (NaHCO3) / 1kg
1 x Spare part Eco Micro 730 l/h needle wheel rotor
1 x Spare Part LED Light C-series 20W
1 x Spare part Eco Micro 730 l/h water pump
1 x RO Filter Cartridge (membrane) 285 l/day
1 x Virgin Cork Bark Tile 30*30cm
1 x Virgin Cork Bark Tile 30*30cm / 6-PACK
1 x Virgin Cork Bark Tile 60*30cm
1 x Natural Virgin Cork Bark
1 x Reptile Desert Flood 70W E27 Metal Halide Bulb
1 x HPS Grow Light Bulb 400W E40 High Blue / 6-PACK
1 x Filter Bag PP 10cm (4”) / 6-PACK
2 x Aquarium Protein Skimmer Eco Micro 730 l/h / 6-PACK
1 x Reptile Jungle 70W E27 Metal Halide Bulb / 6-PACK
1 x Aquarium Protein Skimmer DG 1400 l/h (500mm)
1 x Filter Bag PP 10cm (4”)
1 x Filter Bag Holder 10cm (4”)
1 x Aquarium Protein Skimmer DT 1850 l/h (600mm)
1 x Filter Bag Holder 10cm (4”) / 6-PACK
1 x Media Reactor 80mm (1.88 liters)
1 x Reptile Desert 70W E27 Metal Halide Bulb / 6-PACK
2 x Aquarium Protein Skimmer Eco Micro 730 l/h
1 x Aquarium Metal Halide Bulb 150W 14000K
1 x Aquarium Protein Skimmer Eco Nano 600 l/h
1 x HPS Grow Light Bulb 250W E40 High Blue
1 x Filter Bag Nylon 10cm (4”)
1 x Reptile Jungle 70W E27 Metal Halide Bulb
1 x HPS Grow Light Bulb 400W E40 High Blue
1 x Reptile Desert Flood 70W E27 Metal Halide Bulb / 6-PACK
2 x Aquarium Protein Skimmer Eco Mini 1100 l/h / 6-PACK
1 x Aquarium Light LED Nano 3W
1 x RO-filter 1/4” PVC tubing (per meter)
1 x RO (Reverse Osmosis) Filter 3-Stage / 6-PACK
1 x Spare Part LED Light A-series 11W
1 x Calcium Chloride (CaCl2) / 1kg
1 x Overflow Box 40mm (max. 4000 l/h)
1 x Calcium Chloride (CaCl2) / 20kg
1 x Spare Part LED Light Nano-series 3W
1 x Terrarium Clamp Lamp E27 75W 5½” + Basket / 6-PACK
1 x Aquarium Heater 50W HT-850
1 x Hang-On Filter NF 300 l/h
1 x Adjustable Water Pump JP 1600 l/h
1 x Adjustable Water Pump JP 1200 l/h
1 x Terrarium Heat Cable 9m / 80W / 6-PACK
1 x Digital Terrarium Thermometer / Hygrometer
1 x PL 28W White Daylight 10000K
1 x T8 30W Blue Reef
1 x Air Curtain 45cm / 6-PACK
1 x LED Grow Light Daylight-C GROW 50cm 20W
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