Contact Information

 

AquaHerp brand, AquaHerp.com webshop and other business operations are managed by:

 

Executive Ordinance Oy Ltd
PL 44
FI-00521 Helsinki
FINLAND

ahc

 

Contacting AquaHerp (International):

Contacts to the AquaHerp main office can be done in English.

Email is the preferred way of contact.

If inquiring about an order, please include the order number from the order confirmation email or check it from your customer order history. You may use the order confirmation email to reply to the address shown above.

Please note that it might take a few days before email is answered, especially if the question requires checking information (for example; shipment is delayed in transport, a product feature needs to be measured or applicability in certain purpose has to be evaluated by testing).

Phone calls should be avoided. Given phone number is a cell phone and is used for delivery (return) information. Text messages should not be sent, the same information should be sent via email.

It should be pointed out that any information regarding a specific shipment cannot be checked and given on the phone. So calling does not really make the support / service process any faster.

Questions regarding product use and application should be sent via email. Written answers are reusable when product information and operation instructions are updated or the same question is asked later by another client.

 

AquaHerp (National / Language Area) support:

Aquaherp is an international and multilingual operation. Therefore, client support is available in multiple languages.

If you have questions about product use and application, you may contact AquaHerp in your own language.

(All questions regarding shipments should be addressed to the international office in English. If you do not speak English, you may address the question to the local AquaHerp team member who will then forward it to the main office. )

Please note that support provided in other languages than International (English) is not carried out within normal office hours as the AquaHerp team members do not work in these positions full-time. It can take a few days to receive an answer, especially if the matter requires checking out details.

As the country specialists are not available during normal office hours, there is unfortunately no phone call option.

 

Social Media:

Social media accounts are primarily for publishing general information and tips regarding AquaHerp products use and application and other short notes about topics that are generally interesting to terrarium, aquarium and horticulture enthusiasts.

Social media is not a contact channel. All questions regarding orders and other customership issues should be sent via email. Comments regarding to these issues can be removed from social media accounts.

 

Reclamation:

Reclamation regarding a faulty product should be given in a standard form, which is explained in Feedback-page.

Reclamation should be done in English and sent to the International contact email.

AquaHerp is also interested in receiving feedback about product performance and quality after the warranty has expired.

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1 x RO-connector 1/2” FEMALE
3 x LED Aquarium Light Daylight-C TROPICAL 50cm 20W / 6-PACK
3 x Aquarium Protein Skimmer DT 1400 l/h (400mm)
2 x T5 24W Blue Reef
3 x Aquarium Protein Skimmer DG 1850 l/h (600mm)
1 x Lighting Meter 0-50 000 Lux
3 x LED Aquarium Light Daylight-C REEF 50cm 20W / 6-PACK
1 x E27 Reptile Light 5.0% UVB 26W / 6-PACK
2 x Adjustable Water Pump FP 100 l/h
2 x Basking Spot Lamp E27 60W
3 x Aquarium Protein Skimmer DT 1400 l/h (500mm)
4 x Aquarium Protein Skimmer DG 1400 l/h (400mm)
1 x Corner Filter max. 250 l/h (JP-092) / 6-PACK
2 x Terrarium Heat Mat 28*15cm / 7W
1 x Aquarium Heater NHA 100W
1 x Internal Filter 200 l/h (HJ-111B) / 6-PACK
2 x Aquarium Protein Skimmer RS-N130 PLUS 1500 l/h
1 x Terrarium Heat Cable 5m / 25W / 6-PACK
1 x Internal Filter FP 950 l/h / 6-PACK
1 x Heat Lamp Socket E27 "Hung-Up" / 6-PACK
1 x Black Night Heat Lamp E27 150W
1 x Heat Lamp Socket E27 "Straight" / 6-PACK
1 x Terrarium Clamp Lamp E27 75W 5½” + Basket
2 x RO Water Pressure Boost Pump 50G
2 x Basking Spot Lamp E27 50W / 6-PACK
1 x Heat Lamp Socket E27 "Angular" / 6-PACK
3 x Virgin Cork Bark Tile 60*30cm / 6-PACK
3 x Terrarium Humidifier / Mist Maker 550ml/h
4 x Terrarium MistMaker / 6-PACK
1 x Terrarium Clamp Lamp E27 200W 8½” Deep Dome + Basket / 6-PACK
2 x Spare Part Mist Maker 350ml / 550ml disc key
3 x Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK
2 x T5 39W Red Plant
3 x Aquarium Stream Pump 5000 l/h
1 x Aquarium Heater 250W HT-8250
4 x Reptile Desert 70W E27 Metal Halide Bulb
2 x PL 18W White Daylight 10000K
1 x T5 39W Blue Reef
1 x Heat Lamp Socket E27 "Hung-Up"
1 x Aquarium T5 Overtank Light 3*14W
1 x PL 18W White Daylight 10000K / 6-PACK
1 x TerraFog Humidifier
1 x Terrarium Heat Mat 28*42cm / 20W / 6-PACK
1 x Terrarium MistMaker Spare Parts
1 x Aquarium Thermometer Yellow / 6-PACK
2 x Black Night Heat Lamp E27 40W / 6-PACK
1 x T5 39W Red Plant / 6-PACK
1 x E27 Reptile Light 5.0% UVB 20W
1 x PL 28W White Daylight 10000K / 6-PACK
1 x Dosing pump 1-channel (Master)
1 x Adjustable Water Pump FP 1000 l/h / 6-PACK
1 x Aquarium Stream Pump 12 000 l/h
1 x Heat Lamp Socket E27 "Multi-Directional"
1 x Aquarium T5 Overtank Light 3*21W
1 x PVC Reptile Heat Mat 20*35cm / 20W
1 x Dosing pump 4-channel (Master)
2 x RO Filter Cartridge fine filter (PP)
1 x Basking Spot Lamp E27 150W
1 x E27 Reptile Light 5.0% UVB 13W
1 x Hang-On Filter NF 600 l/h / 6-PACK
1 x Adjustable Water Pump FP 3000 l/h
1 x Terrarium Heat Cable 7m / 50W
2 x Internal Filter FP 1350 l/h / 6-PACK
1 x Basking Spot Lamp E27 50W
2 x Filter Bag Nylon 10cm (4”) / 6-PACK
2 x HPS Grow Light Bulb 250W E40 High Blue / 6-PACK
1 x Internal Filter 380 l/h (HL-BT400)
2 x Aquarium Protein Skimmer Eco Mini 1100 l/h
1 x Terrarium Heat Mat 14*15cm / 5W / 6-PACK
1 x Aquarium Heater 200W HT-8200
1 x E27 Reptile Light 10.0% UVB 13W
1 x T5 24W Red Plant
1 x Electronic pH-meter 0.0-14.0 pH / 6-PACK
1 x PL 9W White Daylight 7500K
1 x Aquarium Heater 100W HT-8100 / 6-PACK
1 x Aquarium Automatic Top Off System / Optical Sensors
1 x T5 24W Red Plant / 6-PACK
1 x RO Filter Cartridge fine filter (PP) / 6-PACK
1 x Adjustable Water Pump FP 750 l/h / 6-PACK
1 x Aquarium ATO System / 3 sensors / suction cup / 6-PACK
1 x LED Grow Light Daylight-C GROW 50cm 20W / 6-PACK
1 x Aquarium Stream Pump 3000 l/h 6-PACK
2 x Terrarium Fogger / Mist Maker 350ml/h
1 x PVC Reptile Heat Mat 15*25cm / 10W / 6-PACK
1 x Black Night Heat Lamp E27 100W
2 x Aquarium ATO System / 2 sensors / magnet
1 x DeLuxe Light Unit T8 36W / 6-PACK
1 x Terrarium Fogger / Mist Maker 350ml/h / 6-PACK
1 x Aquarium Light LED Nano 3W / 6-PACK
1 x Sodium (Hydrogen / Bi)Carbonate (NaHCO3) / 20kg
1 x Potassium / Kalium (K) / 20kg
1 x Potassium / Kalium (K) / 1kg
1 x RO Filter Cartridge carbon filter (CTO)
1 x Aquarium Automatic Top Off system / Mechanical / 6-PACK
1 x Sodium (Hydrogen / Bi)Carbonate (NaHCO3) / 1kg
1 x Spare part Eco Micro 730 l/h needle wheel rotor
1 x Spare Part LED Light C-series 20W
1 x Spare part Eco Micro 730 l/h water pump
1 x RO Filter Cartridge (membrane) 285 l/day
1 x Virgin Cork Bark Tile 30*30cm
1 x Virgin Cork Bark Tile 30*30cm / 6-PACK
1 x Virgin Cork Bark Tile 60*30cm
1 x Natural Virgin Cork Bark
1 x Reptile Desert Flood 70W E27 Metal Halide Bulb
1 x HPS Grow Light Bulb 400W E40 High Blue / 6-PACK
1 x Filter Bag PP 10cm (4”) / 6-PACK
2 x Aquarium Protein Skimmer Eco Micro 730 l/h / 6-PACK
1 x Reptile Jungle 70W E27 Metal Halide Bulb / 6-PACK
1 x Aquarium Protein Skimmer DG 1400 l/h (500mm)
1 x Filter Bag PP 10cm (4”)
1 x Filter Bag Holder 10cm (4”)
1 x Aquarium Protein Skimmer DT 1850 l/h (600mm)
1 x Filter Bag Holder 10cm (4”) / 6-PACK
1 x Media Reactor 80mm (1.88 liters)
1 x Reptile Desert 70W E27 Metal Halide Bulb / 6-PACK
2 x Aquarium Protein Skimmer Eco Micro 730 l/h
1 x Aquarium Metal Halide Bulb 150W 14000K
1 x Aquarium Protein Skimmer Eco Nano 600 l/h
1 x HPS Grow Light Bulb 250W E40 High Blue
1 x Filter Bag Nylon 10cm (4”)
1 x Reptile Jungle 70W E27 Metal Halide Bulb
1 x HPS Grow Light Bulb 400W E40 High Blue
1 x Reptile Desert Flood 70W E27 Metal Halide Bulb / 6-PACK
2 x Aquarium Protein Skimmer Eco Mini 1100 l/h / 6-PACK
1 x Aquarium Light LED Nano 3W
1 x RO-filter 1/4” PVC tubing (per meter)
1 x RO (Reverse Osmosis) Filter 3-Stage / 6-PACK
1 x Spare Part LED Light A-series 11W
1 x Calcium Chloride (CaCl2) / 1kg
1 x Overflow Box 40mm (max. 4000 l/h)
1 x Calcium Chloride (CaCl2) / 20kg
1 x Spare Part LED Light Nano-series 3W
1 x Terrarium Clamp Lamp E27 75W 5½” + Basket / 6-PACK
1 x Aquarium Heater 50W HT-850
1 x Hang-On Filter NF 300 l/h
1 x Adjustable Water Pump JP 1600 l/h
1 x Adjustable Water Pump JP 1200 l/h
1 x Terrarium Heat Cable 9m / 80W / 6-PACK
1 x Digital Terrarium Thermometer / Hygrometer
1 x PL 28W White Daylight 10000K
1 x T8 30W Blue Reef
1 x Air Curtain 45cm / 6-PACK
1 x LED Grow Light Daylight-C GROW 50cm 20W
10,400.85€
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