Feedback & Reclamation

AquaHerp products are carefully evaluated and tested before being accepted to the AquaHerp line. However, as a testing sample size and testing period length are limited, the initial test results are only indicating general product quality, especially concerning actual expectable service life.

Therefore it is very useful for AquaHerp to receive information about the actual product durability which is typically much (= years) longer than the warranty period during which the product is guaranteed against malfunctions.

If a certain product appears to have a recurring structural weakness, it can be improved in forthcoming production or the device will be redesigned / replaced completely.

For example:

Incandescent bulbs (E27 heating lamps) are manufactured according to the general industrial standards, according to which they are designed to have a limited service life. This is called Planned obsolescence / Planned aging which means that they have intentionally limited useful life. (Incandescent light bulbs are an archetype of Planned Obsolescence; known as The Light Bulb Conspiracy.) This planned aging applies to all incandescent light bulbs that are being manufactured. Because of this, ALL LIGHT BULBS SOLD AS REPTILE SUPPLIES (or as something else) ARE DESIGNED TO HAVE A SHORT SERVICE LIFE, THE BRAND NAME HAS NOTHING TO DO WITH IT.

AquaHerp is trying to supply light bulbs that on average would be as long lasting as possible, but the evaluation of this is challenging (100 pieces of each bulb model should be burned continuously until at least 75% of them have broken. So we would need 100 sets of E27 lamp fixtures, space for them and 100 pieces * 25W * 24 hours = 60 KWh of electricity every day in order to test one 25W bulb model properly). Therefore, we are very happy to receive information from reptile hobbyists using heat bulbs about the actual light bulb service life. This can be done simply by writing down the date when a new bulb was installed, how long it has been used per day (assuming that it is timer controlled) and the day it broke. Even a small-time hobbyist with just one terrarium is generating useful data with a 6-Pack of bulbs.

 

AquaHerp Product Malfunction Report:

In order to evaluate product quality, especially causes of malfunction, reclamation and other product performance feedback needs to be received in a standard form.

A report can be given by copying the following questions, answering them and sending report accompanied by client information to the contact email. Report can be copy-pasted as text to the message field.

Take photographs of the malfunctioned product if any damages are visible. Photos do not need to be attached to the report, but they can be requested afterwards for clarification.

Photographs can be sent in .jpg format as email attachments. NOTE! Photos must be resized so that they are smaller than 500Kb.

(In the case of a warranty issue, do not discard the broken product until the reclamation has been processed.)

Here is an example of a properly filled report (downloadable .pdf.) Example report

 

A standard malfunction report has to answer the following questions:

Date of report:

Product (product name and product number):

AquaHerp order number:

Date of purchase:

Date of malfunction:

Description of the malfunction:

Description of conditions in which the product has been used:

Has a surge protector been used with product?

Has the product been used with a timer?

If yes, what were the timer settings?

If yes, with electronic or analog timer and was a surge protector used between timer and product?

Other details / comments:

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2 x Reflector for 30W (900mm) T8 Fluorescent Tube / 6-PACK
1 x Electronic pH-meter 0.0-14.0 pH
1 x E27 Reptile Light 10.0% UVB 26W
2 x T5 24W White Daylight 7500K / 6-PACK
1 x PL 18W White Daylight 10000K
1 x Reptile Solar UVB Lamp E27 160W
1 x Adjustable Water Pump FP 100 l/h
1 x E27 Reptile Light 10.0% UVB 26W / 6-PACK
2 x T5 39W Red Plant / 6-PACK
2 x Reptile Solar UVB Lamp E27 160W Frozen / 6-PACK
2 x Reptile Solar UVB Lamp E27 100W
1 x Reptile Desert 70W E27 Metal Halide Bulb
1 x LED Aquarium Light Daylight-C TROPICAL 50cm 20W
2 x E27 Bird & Reptile Light 2.0% UVB 26W
1 x Adjustable Water Pump FP 1000 l/h / 6-PACK
1 x Reptile Desert Flood 70W E27 Metal Halide Bulb
1 x HPS Grow Light Bulb 400W E40 High Blue / 6-PACK
1 x Adjustable Water Pump FP 750 l/h / 6-PACK
1 x Reptile Solar UVB Lamp E27 100W Frozen / 6-PACK
1 x T5 24W Blue Reef / 6-PACK
1 x E27 Reptile Light 10.0% UVB 20W / 6-PACK
1 x T5 39W Blue Reef
1 x Adjustable Water Pump FP 150 l/h / 6-PACK
1 x Adjustable Water Pump FP 350 l/h
2 x Reptile Jungle 70W E27 Metal Halide Bulb
1 x Aquarium Metal Halide Bulb 150W 14000K
1 x HPS Grow Light Bulb 250W E40 High Blue / 6-PACK
1 x Reptile Desert 70W E27 Metal Halide Bulb / 6-PACK
1 x Adjustable Water Pump FP 750 l/h
2 x Aquarium ATO System / 2 sensors / magnet
1 x Spare Part Mist Maker 350ml / 550ml disc key
1 x Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK
1 x Aquarium Light LED Nano 3W
1 x Spare Part LED Light C-series 20W
1 x Aquarium Protein Skimmer Eco Micro 730 l/h
1 x LED Aquarium Light Daylight-A 50cm 11W / 6-PACK
1 x Nekton Iguana 40g
1 x Nekton S Multivitamin 35g (Birds)
1 x Mineral stone Iodine 8g (Birds)
1 x Zoomed Repti Calcium without D3 85g
1 x Mineral stone 190g (Birds)
1 x Nekton Tonic-R 200g
1 x Nekton E 35g
2 x Zoomed Repti Calcium without D3 227g
1 x Nekton B Komplex 35g (Birds)
2 x Nekton Rep Colour 35g
1 x Cuttlefish Bone 50g
1 x Mineral stone 40g (Small animals)
1 x Cede Minerals 1200g (Birds)
1 x Charcoal 10g (Birds)
1 x Nekton MSA 80g
1 x Salt stone 50g (Small animals)
2 x Mineral stone 35g (Birds)
1 x Nekton Rep 35g
1 x Zoomed Repti Calcium with D3 227g
2 x Nekton Bio 35g (Birds)
1 x Aquarium Light LED Nano 3W / 6-PACK
1 x Aquarium Protein Skimmer Eco Mini 1100 l/h / 6-PACK
1 x Spare Part LED Light Nano-series 3W
1 x LED Aquarium Light Daylight-A 50cm 11W
1 x LED Grow Light Daylight-C GROW 50cm 20W / 6-PACK
2 x Aquarium Automatic Top Off system / Mechanical
2 x TerraRain Spare Part Water Filter
1 x Zoomed Reptivite without D3 56g
1 x Terrarium MistMaker Spare Parts / 6-PACK
2 x Zoomed Natural Grassland Tortoise Food 240g
1 x RO Filter Cartridge (membrane) 285 l/day
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