Contact Information

 

AquaHerp brand, AquaHerp.com webshop and other business operations are managed by:

 

Executive Ordinance Oy Ltd
PL 44
FI-00521 Helsinki
FINLAND

ahc

 

Contacting AquaHerp (International):

Contacts to the AquaHerp main office can be done in English.

Email is the preferred way of contact.

If inquiring about an order, please include the order number from the order confirmation email or check it from your customer order history. You may use the order confirmation email to reply to the address shown above.

Please note that it might take a few days before email is answered, especially if the question requires checking information (for example; shipment is delayed in transport, a product feature needs to be measured or applicability in certain purpose has to be evaluated by testing).

Phone calls should be avoided. Given phone number is a cell phone and is used for delivery (return) information. Text messages should not be sent, the same information should be sent via email.

It should be pointed out that any information regarding a specific shipment cannot be checked and given on the phone. So calling does not really make the support / service process any faster.

Questions regarding product use and application should be sent via email. Written answers are reusable when product information and operation instructions are updated or the same question is asked later by another client.

 

AquaHerp (National / Language Area) support:

Aquaherp is an international and multilingual operation. Therefore, client support is available in multiple languages.

If you have questions about product use and application, you may contact AquaHerp in your own language.

(All questions regarding shipments should be addressed to the international office in English. If you do not speak English, you may address the question to the local AquaHerp team member who will then forward it to the main office. )

Please note that support provided in other languages than International (English) is not carried out within normal office hours as the AquaHerp team members do not work in these positions full-time. It can take a few days to receive an answer, especially if the matter requires checking out details.

As the country specialists are not available during normal office hours, there is unfortunately no phone call option.

 

Social Media:

Social media accounts are primarily for publishing general information and tips regarding AquaHerp products use and application and other short notes about topics that are generally interesting to terrarium, aquarium and horticulture enthusiasts.

Social media is not a contact channel. All questions regarding orders and other customership issues should be sent via email. Comments regarding to these issues can be removed from social media accounts.

 

Reclamation:

Reclamation regarding a faulty product should be given in a standard form, which is explained in Feedback-page.

Reclamation should be done in English and sent to the International contact email.

AquaHerp is also interested in receiving feedback about product performance and quality after the warranty has expired.

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2 x Reflector for 30W (900mm) T8 Fluorescent Tube / 6-PACK
1 x Electronic pH-meter 0.0-14.0 pH
1 x E27 Reptile Light 10.0% UVB 26W
2 x T5 24W White Daylight 7500K / 6-PACK
1 x PL 18W White Daylight 10000K
1 x Reptile Solar UVB Lamp E27 160W
1 x Adjustable Water Pump FP 100 l/h
1 x E27 Reptile Light 10.0% UVB 26W / 6-PACK
2 x T5 39W Red Plant / 6-PACK
2 x Reptile Solar UVB Lamp E27 160W Frozen / 6-PACK
2 x Reptile Solar UVB Lamp E27 100W
1 x Reptile Desert 70W E27 Metal Halide Bulb
1 x LED Aquarium Light Daylight-C TROPICAL 50cm 20W
2 x E27 Bird & Reptile Light 2.0% UVB 26W
1 x Adjustable Water Pump FP 1000 l/h / 6-PACK
1 x Reptile Desert Flood 70W E27 Metal Halide Bulb
1 x HPS Grow Light Bulb 400W E40 High Blue / 6-PACK
1 x Adjustable Water Pump FP 750 l/h / 6-PACK
1 x Reptile Solar UVB Lamp E27 100W Frozen / 6-PACK
1 x T5 24W Blue Reef / 6-PACK
1 x E27 Reptile Light 10.0% UVB 20W / 6-PACK
1 x T5 39W Blue Reef
1 x Adjustable Water Pump FP 150 l/h / 6-PACK
1 x Adjustable Water Pump FP 350 l/h
2 x Reptile Jungle 70W E27 Metal Halide Bulb
1 x Aquarium Metal Halide Bulb 150W 14000K
1 x HPS Grow Light Bulb 250W E40 High Blue / 6-PACK
1 x Reptile Desert 70W E27 Metal Halide Bulb / 6-PACK
1 x Adjustable Water Pump FP 750 l/h
2 x Aquarium ATO System / 2 sensors / magnet
1 x Spare Part Mist Maker 350ml / 550ml disc key
1 x Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK
1 x Aquarium Light LED Nano 3W
1 x Spare Part LED Light C-series 20W
1 x Aquarium Protein Skimmer Eco Micro 730 l/h
1 x LED Aquarium Light Daylight-A 50cm 11W / 6-PACK
1 x Nekton Iguana 40g
1 x Nekton S Multivitamin 35g (Birds)
1 x Mineral stone Iodine 8g (Birds)
1 x Zoomed Repti Calcium without D3 85g
1 x Mineral stone 190g (Birds)
1 x Nekton Tonic-R 200g
1 x Nekton E 35g
2 x Zoomed Repti Calcium without D3 227g
1 x Nekton B Komplex 35g (Birds)
2 x Nekton Rep Colour 35g
1 x Cuttlefish Bone 50g
1 x Mineral stone 40g (Small animals)
1 x Cede Minerals 1200g (Birds)
1 x Charcoal 10g (Birds)
1 x Nekton MSA 80g
1 x Salt stone 50g (Small animals)
2 x Mineral stone 35g (Birds)
1 x Nekton Rep 35g
1 x Zoomed Repti Calcium with D3 227g
2 x Nekton Bio 35g (Birds)
1 x Aquarium Light LED Nano 3W / 6-PACK
1 x Aquarium Protein Skimmer Eco Mini 1100 l/h / 6-PACK
1 x Spare Part LED Light Nano-series 3W
1 x LED Aquarium Light Daylight-A 50cm 11W
1 x LED Grow Light Daylight-C GROW 50cm 20W / 6-PACK
2 x Aquarium Automatic Top Off system / Mechanical
2 x TerraRain Spare Part Water Filter
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1 x RO Filter Cartridge (membrane) 285 l/day
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