These terms and conditions are applied to orders from AquaHerp.com webshop.
All electrical appliances are of European standard; 230V/50Hz, with Europlugs and meet CE requirements.
All orders from AquaHerp Webshop must be paid in advance. Payment methods which will not bring any credit risk to the seller (for example credit card based payments) are considered equivalent to prepayments.
Available payment options for different countries are visible in the checkout process.
Paypal and EU Bank Transfer are available to customers from any country.
Due to security and convenience reasons, direct credit card payments are not accepted, credit card can be used via Paypal.
PLEASE NOTE: Bank transfer payment must be paid in the form of standard EU bank transfer with IBAN (International Bank Account Number) and BIC (Bank Identifier Code) numbers. If Standard EU bank transfer cannot be used, the payer must cover all transaction costs derived from other types of bank transactions .
All goods remain unqualified property of the seller until payment has been received in full.
PRICES & SHIPPING COSTS:
Prices and shipping costs are subject to change without a prior notice. The pricing used at the moment when the order has been confirmed is valid for the order in question.
In the case there has been a clear mistake in the prices visible in the online shop, we reserve the right to cancel the order.
All prices include VAT (Value Added Tax) and are shipped from an EU member country as an EU-shipment. If there are any tax liabilities due to the local legislation different from the general EU commodity VAT regulations, the customer will be liable for the tax.
Shipping costs are based on the order weight and the destination country. Actual shipping cost is calculated in the shopping cart before checkout and it is based on the delivery country and the order weight.
All products that can be ordered from AquaHerp Webshop are ready for instant delivery at the company warehouse.
Your order is typically shipped from our warehouse within a couple of working days. Actual shipping time depends on the distance and local conditions.
Deliveries can only be made while stocks last. In the case that all ordered goods are not deliverable within a few days, we reserve the right to ship the order in part.
Out-of-Stock products can be replaced with similar products only if the customer permits this after a contact from our customer service. If product replacement is not possible, the value of the missing product(s) will be refunded.
Out-of-Stock product is automatically replaced with another one if an older product model has been replaced with an updated version or there have been changes in product labeling etc. Some products might have variable packages although the product itself remains the same.
ORDER CANCELLATIONS & RETURNS:
If an order is cancelled BEFORE it is shipped out from the warehouse (hence no shipping costs has occurred), there will be no cancellation costs to the client.
Shipping costs (delivery and return) are not refundable. Goods must be returned at buyers own cost.
Returned goods must be in mint (unused) condition. If the returned product show signs of use or damage or the packages are not in original condition (hence the products cannot be sold as new & unused), we reserve the right to reduce compensation according to the reduction of the reselling value. Due to the nature of products, most used products are not refundable (a product that has been used in an aquarium or terrarium and has been in contact with animals or their enclosures is contaminated and forms a biological thread to other animals).
Faulty goods are fully refundable. Products that have malfunctioned or broken during the warranty period are refundable, but the achieved use value can be deducted from the compensation.
Goods broken due to misuse or improper handling are not refundable.
Warranty covers failures and breakages that occur due to faulty components and other manufacturing errors.
The general warranty period is one (1) year for electrical appliances.
Warranty period is calculated from the purchase date.
In practice, breakages covered by warranty occur typically shortly (within a few weeks or months) after the product is taken into use, hence a faulty device breaks when it is still in new condition.
There are some situations in which warranty is exempted.
Warranty does not cover damages that are caused by normal wear and tear.
In external canister filters impellers and rubber seals need to be replaced sometimes with spare parts due to wear and aging.
If a product is used in a way it is not designed to be used, warranty does not apply.
Warranty does not apply in situations in which damages are caused by misuse or conditions that the device is not designed to withstand.
- a water pump (power head, aquarium filter, stream pump) is designed to be used continuously. The pump is supposed to be installed in a suitable place, plugged in and run for weeks or months until it is sometimes plugged out for cleaning. These pumps are not designed to be operated for short periods with a timer control and turned on and off in a frequent basis. Therefore, any damages caused by frequent on/off operation are not covered by warranty. (A common outcome in that situation actually is that the pump does not break, but the impeller fails to start spinning without external assistance when the timer turns on the power).
- a dosing pump is designed to add small amounts of liquid on a more or less frequent basis, but not to be run continuously for a period longer than a few minutes like normal water pumps.
- A reptile heat mat is not designed to be placed in a too tight space or under weight (between table top and flat terrarium bottom, under a flat rock inside terrarium), especially if weight concentrated on a small spot. Any damages caused to the heat mat by weight or lack of air circulation are not covered by warranty.
Damages caused by faulty voltage are not covered by the warranty.
Damages which are caused by over voltage / power surge are not covered by the warranty, no matter what has caused the exposure. Therefore, especially devices with 12V parts (with integrated transformers) like mist makers / foggers, ventilation fans and LED, metal Halide and fluorescent lights / light systems in general should not be used without surge protection .
Damages caused by timers are not covered by the warranty.
Some electronic timers might be dangerous to electrical appliances with parts sensitive to power surges, therefore all damages caused by timers are not covered by warranty. In order to avoid damages, it is recommend to use only mechanical timers that cannot manipulate the electricity going through them. Electronic timers should not be used without surge protection between them and the device.
Warranty does not apply to damages caused by normal aging.
Each product has a normal expectable service time. This applies especially to electrical appliances.
LED-light system has multiple diods and each diod has an average service life of XX hours or an individual diod can last up to XXX hours. This does not mean that each diod in the light unit will last that exact number of hours, after which they all break and the light unit becomes totally unusable. Some of the diods are likely to loose power or even break completely long before that XX, but the light unit remains usable although loosing some of its original power due to aging.
Most aquarium and terrarium appliances are mechanically simple and durable, as they are designed to be used continuously or for long periods every day. These types of devices can be expected to have a service life of multiple years in normal use. Therefore, many products like heat lamp assemblies and external filters have a long service life, while some products like heat mats have significantly shorter usable life and incandescent light bulbs typically last only a few months use.
Incandescent heat lamps are exempted from warranty due to the fact that all incandescent lamp manufacturers make their lamps according to the same standard which is set to limit bulb service life. As this causes a significant variation in the life of an individual bulb which in average is expected to be short anyway, heat bulbs are primarily sold in economical 6-packs.
INSTRUCTIONS FOR USE:
Due to the multilingual operation of AquaHerp, user instructions are not shipped with a product. User Instructions for AquaHerp brand items are published in an electronic form and are available from AquaHerp website. Also, Instructions and application tips regarding other similar products from other brands are usually applicable to AquaHerp products (and vice versa).
Products that are not of AquaHerp brand often have instructions enclosed or printed on the package, but all languages are often not included in every packing version. Detailed product information for these products can be found on the manufacturer (Brand) website).
SECURITY & PRIVACY:
Customer privacy and security of personal information are a priority in our service. In order to ensure this, we collect and store as little personal data of our clients as possible.
Collected customer information is only used for processing your order. Customer data is only used within our company and it will not be given to any third party. Information can be only shared with service providers responsible for delivering your order.
We do not collect or store credit card information, as direct credit card payments are not being accepted. Information related to credit card based payments (Paypal) is secured by the payment service provider.
These Terms and Conditions are applied in accordance with EU e-commerce regulations. These terms and conditions will be followed in all issues related to sales and customer relations.
The company reserves a right to modify these terms and conditions in order to keep them in accordance with our operation requirements and service objectives.
AquaHerp brand, AquaHerp.com webshop and other business operations are managed by:
|2 x||Aquarium ATO System / 2 sensors / magnet / 6-PACK|
|2 x||Aquarium ATO System / 3 sensors / suction cup / 6-PACK|
|2 x||Dosing pump 1-channel (Master)|
|4 x||Aquarium ATO System / 2 sensors / magnet|
|3 x||Aquarium Automatic Top Off System / Optical Sensors|
|3 x||Aquarium ATO System / 1 sensor / magnet / 6-PACK|
|2 x||Aquarium ATO System / 3 sensors / suction cup|
|3 x||Aquarium ATO System / 2 sensors / suction cup|
|2 x||SPA-1500 Impeller w/Shaft & Ends|
|1 x||EF-05 Filter Canister O-ring|
|1 x||FP-2000 Impeller w/Shaft & Ends|
|3 x||SPA-3000 Impeller w/Shaft & Ends|
|3 x||Hailea HX-6530 Impeller w/Shaft & Ends|
|2 x||SPA-350 Impeller w/Shaft & Ends|
|2 x||Hailea HX-6520 Impeller w/Shaft & Ends|
|2 x||Hailea HL-BT400 Impeller w/Shaft & Ends|
|1 x||FP-3000 Impeller w/Shaft & Ends|
|2 x||FP-750 Impeller w/Shaft & Ends|
|2 x||SPA-6000 Impeller w/Shaft & Ends|
|1 x||Internal Filter 200 l/h (HJ-111B) / 6-PACK|
|1 x||Internal Filter FP 1350 l/h|
|1 x||Internal Filter 380 l/h (HL-BT400)|
|1 x||Internal Filter FP 950 l/h|
|1 x||Corner Filter max. 250 l/h (JP-092)|
|1 x||Internal Filter 200 l/h (HJ-111B)|
|1 x||Spare Part Mist Maker 350ml / 550ml disc key|
|1 x||Electronic pH-meter 0.0-14.0 pH|
|1 x||Internal Filter 200 l/h (HL-BT200)|
|1 x||LED Aquarium Light Daylight-A 50cm 11W|
|2 x||RO (Reverse Osmosis) Filter 3-Stage|
|1 x||Internal Filter max. 600 l/h (JP-033F) / 6-PACK|
|1 x||Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK|
|1 x||Internal Filter 200 l/h (HL-BT200) / 6-PACK|
|1 x||Internal Filter max. 600 l/h (JP-033F)|
|1 x||Internal Filter FP 1350 l/h / 6-PACK|
|1 x||Internal Filter 380 l/h (HL-BT400) / 6-PACK|
|1 x||Internal Filter FP 950 l/h / 6-PACK|
|1 x||Corner Filter max. 250 l/h (JP-092) / 6-PACK|
|1 x||Terrarium Humidifier / Mist Maker 550ml/h|
|1 x||Refractometer (ATC)|
|1 x||Aquarium Protein Skimmer Eco Nano 600 l/h|
|1 x||LED Aquarium Light Daylight-C TROPICAL 50cm 20W|
|3 x||Atman AT-3337/8 Tap Connector (Elbow) 2PK Large|
|5 x||Atman AT-3335/6 Tap Connector (Elbow) 2PK Small|
|3 x||Atman AT-3337/8 Ceramic Shaft with Rubber Ends|
|2 x||SPA-1000 Impeller w/Shaft & Ends|
|2 x||Hailea HX-6540 Impeller w/Shaft & Ends|
|1 x||EF-05 Filter Connect Pipe O-ring|
|1 x||FP-1000 Impeller w/Shaft & Ends|
|2 x||SPA-5000 Impeller w/Shaft & Ends|
|4 x||SPA-2000 Impeller w/Shaft & Ends|
|2 x||Atman Endcaps for Spray Bar large|
|1 x||Atman Endcaps for Spray Bar small|
|2 x||Atman Spray Bar Kit-Large|
|1 x||Atman Spray Bar Kit-Small|
|1 x||Atman AT-3335/6 Ceramic Shaft with Rubber Ends|
|2 x||Hailea HX-6550 Impeller w/Shaft & Ends|
|1 x||FP-350 Impeller w/Shaft & Ends|
|1 x||FP-28E Filter Impeller w/Shaft & Ends|
|3 x||SPA-4000 Impeller w/Shaft & Ends|
|3 x||Hailea HX-6510 Impeller w/Shaft & Ends|
|1 x||SPA-750 Impeller w/Shaft & Ends|
|1 x||EF-05 Filter Impeller w/Shaft & Ends|
|1 x||FP-38E Filter Impeller w/Shaft & Ends|
|1 x||Adjustable Water Pump FP 3000 l/h|
|1 x||Terrarium MistMaker|
|1 x||Aquarium T5 Overtank Light 3*21W|
|1 x||Adjustable Water Pump FP 350 l/h|
|1 x||Atman AT-3337/8 Small O-Ring (5PK)-Large|
|1 x||Cooling / Ventilation Fan Unit (5 fans) / 6-PACK|
|1 x||Atman AT-3335/6 Hose In/Out Tap (2PK) Small|
|1 x||Aquarium Protein Skimmer DT 1400 l/h (400mm)|
|1 x||Reptile Solar UVB Lamp E27 100W Frozen / 6-PACK|
|2 x||Hang-On Filter NF 450 l/h / 6-PACK|
|1 x||Atman Canister Filter Accessory Bag for all models|
|1 x||Air Compressor ACQ 25,0 l/min / 6-PACK|
|1 x||Terrarium Thermostat Cool/Heat -40C°- +110C°|
|1 x||Reflector for 30W (900mm) T8 Fluorescent Tube / 6-PACK|
|1 x||Hailea H-12 Seal Ring / Flat O-ring for hose connector|
|1 x||High Porosity Ceramic Granules 1,5 l / 2kg|
|1 x||Activated Carbon 3mm / 1 Liter|
|1 x||Adjustable Water Pump FP 2000 l/h / 6-PACK|
|1 x||Adjustable Water Pump FP 150 l/h|
|2 x||Adjustable Water Pump FP 1500 l/h|
|1 x||Atman AT-3335/6 Pump Head Rubber Gasket-Small|
|1 x||Aquarium Light LED Nano 3W / 6-PACK|
|1 x||Reptile Desert 70W E27 Metal Halide Bulb|
|1 x||RO Filter Cartridge fine filter (PP) / 6-PACK|
|1 x||Aquarium / Terrarium T5 Light Unit 2*14W|
|2 x||Filter Bag PP 10cm (4”)|
|1 x||Hailea HL-BT1000 Impeller w/Shaft & Ends|
|1 x||Atman AT-3335/6 Filter Body Clip (1) Small|
|1 x||Terrarium Thermostat Cool/Heat for Day&Night (AC) / 6-PACK|
|1 x||Hailea HL-BT700 Impeller w/Shaft & Ends|
|1 x||Adjustable Water Pump FP 2000 l/h|
|1 x||Adjustable Water Pump FP 150 l/h / 6-PACK|
|2 x||Adjustable Water Pump FP 1000 l/h / 6-PACK|
|2 x||Hailea HL-BT200 Impeller w/Shaft & Ends|
|1 x||RO Filter Cartridge (membrane) 190 l/day|
|2 x||Aquarium Protein Skimmer Eco Nano 600 l/h / 6-PACK|
|1 x||LED Grow Light Daylight-C GROW 50cm 20W|
|1 x||Adjustable Water Pump FP 1500 l/h / 6-PACK|
|1 x||Adjustable Water Pump FP 100 l/h / 6-PACK|
|1 x||Terrarium Fogger / Mist Maker 350ml/h / 6-PACK|
|1 x||RO Filter Cartridge carbon filter (CTO) / 6-PACK|
|1 x||Spare Part Mist Maker 350ml / 550ml disc 13mm|
|1 x||FP-1500 Impeller w/Shaft & Ends|
|1 x||JBL Permanent CO2 + pH Test|
|1 x||Nekton MSA 80g|
|1 x||Ivy Vine 185cm / 6-PACK|
|1 x||Aquarium ATO System / 2 sensors / suction cup / 6-PACK|
|1 x||Ceramic Heat Bulb E27 Flat 25W|
|1 x||Nekton B Komplex 35g (Birds)|
|1 x||Nest Basket Cup 11*6cm|
|1 x||Artificial Coral (Resin) 15*14*12cm|
|1 x||Air Pump CJY 2,0 l/min Adjustable / 6-PACK|
|1 x||Sodium (Hydrogen / Bi)Carbonate (NaHCO3) / 1kg|
|2 x||Hailea H-12 Filter Body Clip|
|1 x||Grow Tent Silver Mylar 120*120*200cm|
|1 x||Airstone 300mm|
|1 x||Artificial Coral (Resin) 17,5*13*8cm|
|1 x||Artificial Coral (Resin) 10,5*8,5*18cm|
|1 x||Aquarium Automatic Top Off System / Optical Sensors / 6-PACK|
|1 x||Aquarium Automatic Top Off system / Mechanical / 6-PACK|
|1 x||Boston Fern 33cm|
|1 x||Air Pump Tubing 4/6m (100m roll) / 6-PACK|
|2 x||Aquarium Canister Filter Atman CF-1200 / 6-PACK|
|1 x||Artificial Coral (Resin) 18*15*7cm|
|1 x||Aquarium Heater 25W HT-825|
|1 x||Fish Net 30cm|
|1 x||Aquarium Heater 150W HT-8150|
|2 x||Aquarium Canister Filter Atman CF-1200|
|1 x||Cede Minerals 1200g (Birds)|
|1 x||Air Curtain 90cm / 6-PACK|
|1 x||Aquarium Heater 150W HT-8150 / 6-PACK|
|1 x||Terrarium Heat Cable 4m / 15W / 6-PACK|
|1 x||Aquarium Heater 200W HT-8200 / 6-PACK|
|1 x||Aquarium Heater 100W HT-8100|
|1 x||Atman Intake Strainer|
|1 x||Aquarium Chiller for 50-350l / 6-PACK|
|1 x||JBL NovoCrabs 100ml|
|1 x||Magnesium Sulfate (MgSO4) / 20kg|
|1 x||Aquarium Cooling Fan 4W|
|1 x||Aquarium Stream Pump for Nano Aquariums|
|1 x||Hang-On Filter NF 450 l/h|
|1 x||Hang-On Filter NF 300 l/h / 6-PACK|
|1 x||RO-connector 1/2” MALE|
|1 x||Aquarium Protein Skimmer DT 1850 l/h (600mm)|
|1 x||Aquarium Stream Pump 3000 l/h 6-PACK|
|1 x||Aquarium Protein Skimmer Eco Micro 730 l/h|
|1 x||RO Filter Cartridge (membrane) 190 l/day / 6-PACK|
|1 x||Bio Balls 29mm / 1 Liter|
|2 x||Aquarium Stream Pump for Nano Aquariums / 6-PACK|
|1 x||RO Filter Cartridge fine filter (PP)|
|1 x||Aquarium Canister Filter EF 150 l/h|
|1 x||Aquarium Stream Pump 5000 l/h|
|1 x||RO-filter 1/4” PVC tubing (per meter)|
|1 x||Hang-On Filter NF 600 l/h / 6-PACK|
|1 x||Aquarium Protein Skimmer Eco Mini 1100 l/h / 6-PACK|
|1 x||Aquarium Protein Skimmer DT 1400 l/h (500mm)|
|1 x||UV Sterilizer Unit 11W|
|1 x||UV Sterilizer Unit CUV-209 9W|
|1 x||Filter Bag Holder 10cm (4”)|
|1 x||RO Filter Cartridge carbon filter (CTO)|
|1 x||Adjustable Water Pump FP 100 l/h|
|1 x||Hailea H-12 Canister / Main housing|
|1 x||Adjustable Water Pump FP 1000 l/h|
|1 x||Hailea H-12 Body Clip Shaft|
|1 x||Adjustable Water Pump FP 750 l/h|
|1 x||Adjustable Water Pump FP 750 l/h / 6-PACK|
|1 x||Hailea H-12 Rotor Assembly / Impeller w/Shaft & Ends|
|1 x||Adjustable Water Pump FP 3000 l/h / 6-PACK|
|1 x||Adjustable Water Pump FP 350 l/h / 6-PACK|
|1 x||Hailea H-12 Pump Head Rubber Gasket, O-ring|
|1 x||Porous Ceramic Rings / 1 Liter|
|1 x||Zeolite 5-10mm / 1 Liter|
|2 x||Atman AT-3335/6 Small O-Ring (5PK)-Small|
|2 x||Atman AT-3337/8 Impeller Cover (2pc) Large|
|2 x||Atman AT-3337/8 Large O-Ring (1)-Large|
|2 x||Atman AT-3337/8 Filter Body Clip (1) Large|
|2 x||Atman AT-3335/6 Large O-Ring (1)-Small|
|2 x||Atman AT-3335/6/7/8 Rubber seal-Inlet.Media Basket|
|2 x||Atman AT-3337/8 Impeller w/Shaft & Ends|
|2 x||Atman AT-3335/6 Impeller Cover (1) Small|
|2 x||Atman AT-3337/8 Hose In/Out Tap (2PK) Large|
|1 x||Aquarium Stream Pump 12 000 l/h|