Feedback & Reclamation

AquaHerp products are carefully evaluated and tested before being accepted to the AquaHerp line. However, as a testing sample size and testing period length are limited, the initial test results are only indicating general product quality, especially concerning actual expectable service life.

Therefore it is very useful for AquaHerp to receive information about the actual product durability which is typically much (= years) longer than the warranty period during which the product is guaranteed against malfunctions.

If a certain product appears to have a recurring structural weakness, it can be improved in forthcoming production or the device will be redesigned / replaced completely.

For example:

Incandescent bulbs (E27 heating lamps) are manufactured according to the general industrial standards, according to which they are designed to have a limited service life. This is called Planned obsolescence / Planned aging which means that they have intentionally limited useful life. (Incandescent light bulbs are an archetype of Planned Obsolescence; known as The Light Bulb Conspiracy.) This planned aging applies to all incandescent light bulbs that are being manufactured. Because of this, ALL LIGHT BULBS SOLD AS REPTILE SUPPLIES (or as something else) ARE DESIGNED TO HAVE A SHORT SERVICE LIFE, THE BRAND NAME HAS NOTHING TO DO WITH IT.

AquaHerp is trying to supply light bulbs that on average would be as long lasting as possible, but the evaluation of this is challenging (100 pieces of each bulb model should be burned continuously until at least 75% of them have broken. So we would need 100 sets of E27 lamp fixtures, space for them and 100 pieces * 25W * 24 hours = 60 KWh of electricity every day in order to test one 25W bulb model properly). Therefore, we are very happy to receive information from reptile hobbyists using heat bulbs about the actual light bulb service life. This can be done simply by writing down the date when a new bulb was installed, how long it has been used per day (assuming that it is timer controlled) and the day it broke. Even a small-time hobbyist with just one terrarium is generating useful data with a 6-Pack of bulbs.

 

AquaHerp Product Malfunction Report:

In order to evaluate product quality, especially causes of malfunction, reclamation and other product performance feedback needs to be received in a standard form.

A report can be given by copying the following questions, answering them and sending report accompanied by client information to the contact email. Report can be copy-pasted as text to the message field.

Take photographs of the malfunctioned product if any damages are visible. Photos do not need to be attached to the report, but they can be requested afterwards for clarification.

Photographs can be sent in .jpg format as email attachments. NOTE! Photos must be resized so that they are smaller than 500Kb.

(In the case of a warranty issue, do not discard the broken product until the reclamation has been processed.)

Here is an example of a properly filled report (downloadable .pdf.) Example report

 

A standard malfunction report has to answer the following questions:

Date of report:

Product (product name and product number):

AquaHerp order number:

Date of purchase:

Date of malfunction:

Description of the malfunction:

Description of conditions in which the product has been used:

Has a surge protector been used with product?

Has the product been used with a timer?

If yes, what were the timer settings?

If yes, with electronic or analog timer and was a surge protector used between timer and product?

Other details / comments:

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2 x Aquarium ATO System / 2 sensors / magnet / 6-PACK
2 x Aquarium ATO System / 3 sensors / suction cup / 6-PACK
2 x Dosing pump 1-channel (Master)
4 x Aquarium ATO System / 2 sensors / magnet
3 x Aquarium Automatic Top Off System / Optical Sensors
3 x Aquarium ATO System / 1 sensor / magnet / 6-PACK
2 x Aquarium ATO System / 3 sensors / suction cup
3 x Aquarium ATO System / 2 sensors / suction cup
2 x SPA-1500 Impeller w/Shaft & Ends
1 x EF-05 Filter Canister O-ring
1 x FP-2000 Impeller w/Shaft & Ends
3 x SPA-3000 Impeller w/Shaft & Ends
3 x Hailea HX-6530 Impeller w/Shaft & Ends
2 x SPA-350 Impeller w/Shaft & Ends
2 x Hailea HX-6520 Impeller w/Shaft & Ends
2 x Hailea HL-BT400 Impeller w/Shaft & Ends
1 x FP-3000 Impeller w/Shaft & Ends
2 x FP-750 Impeller w/Shaft & Ends
2 x SPA-6000 Impeller w/Shaft & Ends
1 x Internal Filter 200 l/h (HJ-111B) / 6-PACK
1 x Internal Filter FP 1350 l/h
1 x Internal Filter 380 l/h (HL-BT400)
1 x Internal Filter FP 950 l/h
1 x Corner Filter max. 250 l/h (JP-092)
1 x Internal Filter 200 l/h (HJ-111B)
1 x Spare Part Mist Maker 350ml / 550ml disc key
1 x Electronic pH-meter 0.0-14.0 pH
1 x Internal Filter 200 l/h (HL-BT200)
1 x LED Aquarium Light Daylight-A 50cm 11W
2 x RO (Reverse Osmosis) Filter 3-Stage
1 x Internal Filter max. 600 l/h (JP-033F) / 6-PACK
1 x Terrarium Humidifier / Mist Maker 550ml/h / 6-PACK
1 x Internal Filter 200 l/h (HL-BT200) / 6-PACK
1 x Internal Filter max. 600 l/h (JP-033F)
1 x Internal Filter FP 1350 l/h / 6-PACK
1 x Internal Filter 380 l/h (HL-BT400) / 6-PACK
1 x Internal Filter FP 950 l/h / 6-PACK
1 x Corner Filter max. 250 l/h (JP-092) / 6-PACK
1 x Terrarium Humidifier / Mist Maker 550ml/h
1 x Refractometer (ATC)
1 x Aquarium Protein Skimmer Eco Nano 600 l/h
1 x LED Aquarium Light Daylight-C TROPICAL 50cm 20W
3 x Atman AT-3337/8 Tap Connector (Elbow) 2PK Large
5 x Atman AT-3335/6 Tap Connector (Elbow) 2PK Small
3 x Atman AT-3337/8 Ceramic Shaft with Rubber Ends
2 x SPA-1000 Impeller w/Shaft & Ends
2 x Hailea HX-6540 Impeller w/Shaft & Ends
1 x EF-05 Filter Connect Pipe O-ring
1 x FP-1000 Impeller w/Shaft & Ends
2 x SPA-5000 Impeller w/Shaft & Ends
4 x SPA-2000 Impeller w/Shaft & Ends
2 x Atman Endcaps for Spray Bar large
1 x Atman Endcaps for Spray Bar small
2 x Atman Spray Bar Kit-Large
1 x Atman Spray Bar Kit-Small
1 x Atman AT-3335/6 Ceramic Shaft with Rubber Ends
2 x Hailea HX-6550 Impeller w/Shaft & Ends
1 x FP-350 Impeller w/Shaft & Ends
1 x FP-28E Filter Impeller w/Shaft & Ends
3 x SPA-4000 Impeller w/Shaft & Ends
3 x Hailea HX-6510 Impeller w/Shaft & Ends
1 x SPA-750 Impeller w/Shaft & Ends
1 x EF-05 Filter Impeller w/Shaft & Ends
1 x FP-38E Filter Impeller w/Shaft & Ends
1 x Adjustable Water Pump FP 3000 l/h
1 x Terrarium MistMaker
1 x Aquarium T5 Overtank Light 3*21W
1 x Adjustable Water Pump FP 350 l/h
1 x Atman AT-3337/8 Small O-Ring (5PK)-Large
1 x Cooling / Ventilation Fan Unit (5 fans) / 6-PACK
1 x Atman AT-3335/6 Hose In/Out Tap (2PK) Small
1 x Aquarium Protein Skimmer DT 1400 l/h (400mm)
1 x Reptile Solar UVB Lamp E27 100W Frozen / 6-PACK
2 x Hang-On Filter NF 450 l/h / 6-PACK
1 x Atman Canister Filter Accessory Bag for all models
1 x Air Compressor ACQ 25,0 l/min / 6-PACK
1 x Terrarium Thermostat Cool/Heat -40C°- +110C°
1 x Reflector for 30W (900mm) T8 Fluorescent Tube / 6-PACK
1 x Hailea H-12 Seal Ring / Flat O-ring for hose connector
1 x High Porosity Ceramic Granules 1,5 l / 2kg
1 x Activated Carbon 3mm / 1 Liter
1 x Adjustable Water Pump FP 2000 l/h / 6-PACK
1 x Adjustable Water Pump FP 150 l/h
2 x Adjustable Water Pump FP 1500 l/h
1 x Atman AT-3335/6 Pump Head Rubber Gasket-Small
1 x Aquarium Light LED Nano 3W / 6-PACK
1 x Reptile Desert 70W E27 Metal Halide Bulb
1 x RO Filter Cartridge fine filter (PP) / 6-PACK
1 x Aquarium / Terrarium T5 Light Unit 2*14W
2 x Filter Bag PP 10cm (4”)
1 x Hailea HL-BT1000 Impeller w/Shaft & Ends
1 x Atman AT-3335/6 Filter Body Clip (1) Small
1 x Terrarium Thermostat Cool/Heat for Day&Night (AC) / 6-PACK
1 x Hailea HL-BT700 Impeller w/Shaft & Ends
1 x Adjustable Water Pump FP 2000 l/h
1 x Adjustable Water Pump FP 150 l/h / 6-PACK
2 x Adjustable Water Pump FP 1000 l/h / 6-PACK
2 x Hailea HL-BT200 Impeller w/Shaft & Ends
1 x RO Filter Cartridge (membrane) 190 l/day
2 x Aquarium Protein Skimmer Eco Nano 600 l/h / 6-PACK
1 x LED Grow Light Daylight-C GROW 50cm 20W
1 x Adjustable Water Pump FP 1500 l/h / 6-PACK
1 x Adjustable Water Pump FP 100 l/h / 6-PACK
1 x Terrarium Fogger / Mist Maker 350ml/h / 6-PACK
1 x RO Filter Cartridge carbon filter (CTO) / 6-PACK
1 x Spare Part Mist Maker 350ml / 550ml disc 13mm
1 x FP-1500 Impeller w/Shaft & Ends
1 x JBL Permanent CO2 + pH Test
1 x Nekton MSA 80g
1 x Ivy Vine 185cm / 6-PACK
1 x Aquarium ATO System / 2 sensors / suction cup / 6-PACK
1 x Ceramic Heat Bulb E27 Flat 25W
1 x Nekton B Komplex 35g (Birds)
1 x Nest Basket Cup 11*6cm
1 x Artificial Coral (Resin) 15*14*12cm
1 x Air Pump CJY 2,0 l/min Adjustable / 6-PACK
1 x Sodium (Hydrogen / Bi)Carbonate (NaHCO3) / 1kg
2 x Hailea H-12 Filter Body Clip
1 x Grow Tent Silver Mylar 120*120*200cm
1 x Airstone 300mm
1 x Artificial Coral (Resin) 17,5*13*8cm
1 x Artificial Coral (Resin) 10,5*8,5*18cm
1 x Aquarium Automatic Top Off System / Optical Sensors / 6-PACK
1 x Aquarium Automatic Top Off system / Mechanical / 6-PACK
1 x Boston Fern 33cm
1 x Air Pump Tubing 4/6m (100m roll) / 6-PACK
2 x Aquarium Canister Filter Atman CF-1200 / 6-PACK
1 x Artificial Coral (Resin) 18*15*7cm
1 x Aquarium Heater 25W HT-825
1 x Fish Net 30cm
1 x Aquarium Heater 150W HT-8150
2 x Aquarium Canister Filter Atman CF-1200
1 x Cede Minerals 1200g (Birds)
1 x Air Curtain 90cm / 6-PACK
1 x Aquarium Heater 150W HT-8150 / 6-PACK
1 x Terrarium Heat Cable 4m / 15W / 6-PACK
1 x Aquarium Heater 200W HT-8200 / 6-PACK
1 x Aquarium Heater 100W HT-8100
1 x Atman Intake Strainer
1 x Aquarium Chiller for 50-350l / 6-PACK
1 x JBL NovoCrabs 100ml
1 x Magnesium Sulfate (MgSO4) / 20kg
1 x Aquarium Cooling Fan 4W
1 x Aquarium Stream Pump for Nano Aquariums
1 x Hang-On Filter NF 450 l/h
1 x Hang-On Filter NF 300 l/h / 6-PACK
1 x RO-connector 1/2” MALE
1 x Aquarium Protein Skimmer DT 1850 l/h (600mm)
1 x Aquarium Stream Pump 3000 l/h 6-PACK
1 x Aquarium Protein Skimmer Eco Micro 730 l/h
1 x RO Filter Cartridge (membrane) 190 l/day / 6-PACK
1 x Bio Balls 29mm / 1 Liter
2 x Aquarium Stream Pump for Nano Aquariums / 6-PACK
1 x RO Filter Cartridge fine filter (PP)
1 x Aquarium Canister Filter EF 150 l/h
1 x Aquarium Stream Pump 5000 l/h
1 x RO-filter 1/4” PVC tubing (per meter)
1 x Hang-On Filter NF 600 l/h / 6-PACK
1 x Aquarium Protein Skimmer Eco Mini 1100 l/h / 6-PACK
1 x Aquarium Protein Skimmer DT 1400 l/h (500mm)
1 x UV Sterilizer Unit 11W
1 x UV Sterilizer Unit CUV-209 9W
1 x Filter Bag Holder 10cm (4”)
1 x RO Filter Cartridge carbon filter (CTO)
1 x Adjustable Water Pump FP 100 l/h
1 x Hailea H-12 Canister / Main housing
1 x Adjustable Water Pump FP 1000 l/h
1 x Hailea H-12 Body Clip Shaft
1 x Adjustable Water Pump FP 750 l/h
1 x Adjustable Water Pump FP 750 l/h / 6-PACK
1 x Hailea H-12 Rotor Assembly / Impeller w/Shaft & Ends
1 x Adjustable Water Pump FP 3000 l/h / 6-PACK
1 x Adjustable Water Pump FP 350 l/h / 6-PACK
1 x Hailea H-12 Pump Head Rubber Gasket, O-ring
1 x Porous Ceramic Rings / 1 Liter
1 x Zeolite 5-10mm / 1 Liter
2 x Atman AT-3335/6 Small O-Ring (5PK)-Small
2 x Atman AT-3337/8 Impeller Cover (2pc) Large
2 x Atman AT-3337/8 Large O-Ring (1)-Large
2 x Atman AT-3337/8 Filter Body Clip (1) Large
2 x Atman AT-3335/6 Large O-Ring (1)-Small
2 x Atman AT-3335/6/7/8 Rubber seal-Inlet.Media Basket
2 x Atman AT-3337/8 Impeller w/Shaft & Ends
2 x Atman AT-3335/6 Impeller Cover (1) Small
2 x Atman AT-3337/8 Hose In/Out Tap (2PK) Large
1 x Aquarium Stream Pump 12 000 l/h
11,677.89€
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